VelvetNest 3-in-1 Sofa

Order Processing and Delivery Details

At Proeccom, we strive to provide you with a smooth and fast shopping experience. Here’s everything you need to know about processing and delivering your orders within the United States of America:

Order Processing Time

• Orders are processed and shipped within 24 to 48 hours.
• We always prioritize express shipping to ensure you receive your items quickly.

Estimated Delivery Times by Region

• United States of America (3-6 days): Fast and reliable delivery within the country.

Additional Delivery Charges

Additional shipping fees may apply in the following cases:

• Package not collected within the designated timeframe.
• Recipient absent at the time of delivery.
• Incorrect delivery information.
• Return of the package to the sender.
• Delivery to remote or isolated areas.

Shipping Rates

• Shipping fees vary depending on the weight of the item and the delivery location.
• FREE express shipping on All orders

Important: In some cases, customs services may charge additional fees. These fees are the responsibility of the customer, who must handle any issues with customs or carriers.

Possible Delays

We cannot be held responsible for delays caused by:

• Public holidays.
• Customs restrictions specific to each country.

Warehouses and Shipping

Our strategically located warehouses ensure fast delivery:

• United States of America: Location within the USA.

For any questions or assistance, feel free to contact us:
📧 contact@proeccom.com

We are here to help you at any time!

At Proeccom, your satisfaction is our priority. If you're not satisfied with your purchase due to sizing issues or because it doesn't meet your expectations, our 30-day guarantee has you covered.

Coverage of the Guarantee: Our guarantee covers manufacturing defects and sizing errors. Please note that it does not cover misuse or normal wear and tear.

Easy Returns: For a hassle-free return or exchange, contact our customer service to receive a free prepaid return label.

At Proeccom, we are committed to providing exceptional customer service to ensure your complete satisfaction. Our dedicated team is available to answer all your questions and assist you with your purchases.

Our Commitment:
We strive to provide quick and effective support. Whether you need help placing an order, information about our products, or personalized advice, our team is here for you.

How to Contact Us:

Email: contact@proeccom.com
We respond to your emails within 24 working hours.

Phone: At Proeccom, we are committed to providing exceptional customer service to ensure your complete satisfaction. Our dedicated team is available to answer all your questions and assist you with your purchases.

Our Commitment:
We strive to provide quick and effective support. Whether you need help placing an order, information about our products, or personalized advice, our team is here for you.

How to Contact Us:

Email: contact@proeccom.com
We respond to your emails within 24 working hours.

Phone: +12024463369
Available Monday to Friday from 9 AM to 6 PM.

Live Chat:
Available on our website, Monday to Sunday from 10 AM to 8 PM.

Social Media:
Follow us on Facebook and Instagram for quick responses and real-time updates.

• Multilingual Support:
  Our team speaks several languages, including French, English, and Spanish, to better serve you.
  Available Monday to Friday from 9 AM to 6 PM.
• Live Chat:
  Available on our website, Monday to Sunday from 10 AM to 8 PM.
• Social Media:
  Follow us on Facebook and Instagram for quick responses and real-time updates.

Multilingual Support:
Our team speaks several languages, including French, English, and Spanish, to better serve you.